TERMS & CONDITIONS
Last updated: 1 November 2026
1. GENERAL INFORMATION
This online store is operated under the brand ISABELLE VICTORIA by:
HOTELSPINE s.r.o.
Ve Smečkách 1596/25, Nové Město, 110 00 Prague 1, Czech Republic
Company ID (IČO): 19476388
Email: contact@isabellevictoria.com
Website: www.isabellevictoria.com
These Terms & Conditions apply to purchases of goods made through our online store by consumers.
2. PRODUCTS & PRICES
All products, descriptions, prices and available options are displayed on our website.
Prices include applicable VAT where required by law.
Any applicable shipping charges are displayed during checkout before the order is placed.
The total price payable is shown before the customer submits a binding order.
3. ORDERS & CONTRACT FORMATION
Customers may select products and complete their purchase through our online checkout.
Before placing an order, customers have the opportunity to review and correct their order details.
By submitting an order using the clearly labelled payment-obligation button, the customer places a binding order.
An electronic acknowledgement of receipt of the order will be sent to the customer.
The purchase contract is concluded when the order is accepted by ISABELLE VICTORIA.
If an order cannot be fulfilled, we will notify the customer and refund any payment received for an order that has not been accepted.
4. PAYMENT
Available payment methods are displayed at checkout.
Payments are processed through the payment providers available on our website.
Payment details are handled in accordance with applicable security and data protection requirements.
5. SHIPPING & DELIVERY
We deliver to the destinations available during checkout.
Applicable shipping fees and delivery information are provided before purchase.
Orders are generally dispatched within 3 business days, subject to product availability.
Unless a different delivery period has been agreed, goods will be delivered without undue delay and within the period required by applicable law.
The risk of accidental loss or damage generally passes to the consumer upon receiving the goods, or when they are received by an authorized third party other than the carrier.
For further details, please refer to our Shipping & Delivery page.
6. RIGHT OF WITHDRAWAL & RETURNS
Consumers generally have the right to withdraw from an online purchase within 14 days of receiving the goods, without providing a reason, subject to applicable statutory exceptions.
To exercise this right, customers may send a clear withdrawal statement to contact@isabellevictoria.com.
The direct cost of return shipping following a statutory withdrawal is borne by the customer.
Further details regarding returns, refunds and the model withdrawal form are available on our Returns & Refunds page.
Nothing in these Terms & Conditions limits statutory consumer withdrawal rights.
7. DEFECTIVE GOODS & COMPLAINTS
Consumers are entitled to their statutory rights concerning defective or non-conforming goods.
Under applicable Czech consumer protection law, the seller is responsible for defects that become apparent within two years of delivery, subject to the relevant legal conditions.
Complaints may be submitted by email to contact@isabellevictoria.com or by other legally permitted means.
We will acknowledge and process complaints in accordance with applicable law, generally within 30 days unless a longer period is validly agreed.
Depending on the circumstances and applicable law, consumers may be entitled to repair, replacement, a price reduction or withdrawal from the contract.
Reasonable and necessary costs associated with justified complaints will be borne by the seller.
8. PERSONAL DATA PROTECTION
Personal data is processed in accordance with the General Data Protection Regulation (GDPR) and applicable Czech data protection law.
Customer information is processed where necessary to fulfil purchase contracts, manage orders and deliveries, comply with legal obligations and pursue other applicable lawful purposes.
Further information about the processing of personal data, data retention and the rights of individuals is provided in our Privacy Policy.
9. OUT-OF-COURT DISPUTE RESOLUTION
Consumers may seek alternative dispute resolution for disputes arising from a purchase contract.
The competent authority in the Czech Republic is:
Czech Trade Inspection Authority (Česká obchodní inspekce)
adr.coi.cz
Before initiating alternative dispute resolution, customers are encouraged to contact us at contact@isabellevictoria.com to seek a direct resolution.
10. GOVERNING LAW
These Terms & Conditions are governed by the laws of the Czech Republic.
This choice of law does not deprive consumers residing in other countries of any mandatory consumer protection rights applicable to them under relevant law.
11. CHANGES TO THESE TERMS
We may update these Terms & Conditions from time to time.
The version applicable to an order is the version in effect when the purchase contract was concluded.
Changes will not retrospectively affect existing purchase contracts.
12. CONTACT
For any questions regarding orders, payments, delivery, returns or complaints, please contact:
ISABELLE VICTORIA
Operated by HOTELSPINE s.r.o.